Maintenance and Support
The information below applies to clients who have:
  • exhausted their free implementation support period
  • exhausted their free post implementation support period
  • do not have annual support
  • do not have one of our "Support Options"
  • do not have any support, or any other support agreement or arrangement

    For these clients the standard "Maintenance and Support" fee is $450.00TT per hour or part thereof.

    Maintenance and support covers the following on all services, software and hardware, including clocking machines, provided by SystemAid Caribbean Ltd:

  • Software maintenance (Bug fixes-not related to coding errors, Updates and Upgrades) * See Warranty on Software for more details
  • Technical support (Troubleshooting, Advice or Assistance, via phone, email, remote access, on-site or in person)
  • Refresher training (Training of new and existing employees)
  • Re-installation (Installing the application on additional PCs and/or locations)
  • Backups (Restore/backup in case of hardware failure or data corruption)
  • Re-creation of port numbers and port forwarding settings on internet router(required for certain apps to run, and for clocks to connect)
  • Re-setting or Updating of IP address (required for certain apps to run, and for clocks to connect)
  • Printers: Re-setting or troubleshooting printer properties, re-installation of drivers.

  • Please Note the Following:
  • Clients are responsible for backing up their systems.
  • Depending on your issue, some support may require a diagostic to be carried out first.

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